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Frequently Asked Questions

Q: Where is your workshop?
A: We are 100% mobile. We come out to you to fit your towbar, whether that be home, work, carpark, wherever suits you.

Q: Will you travel out of Auckland?
A: Our normal areas stretch from Albany to Papakura and Howick to Westgate, however we often have requests from a number of people in the same area or will be close enough to make an arrangement. Just give us a call.

Q: How long does it take?
A: Most jobs take about an hour and a half.

Q: What do the weight ratings mean?
A: The weight ratings relate to how much your car manufacturer has rated your vehicle to tow. The unbraked weight is for a trailer without brakes, and the braked rating is for a trailer fitted with brakes. The tongue weight is the downward weight your vehicle can handle on the towbar.

Q: Are there different types of wiring for the trailer connection?
A: Most older cars use standard wiring which just connects to your vehicle's tail light wiring. However a lot of late model cars require an interface to eliminate any problems with the extra current draw from the trailer wiring. We import these interfaces from the UK to ensure the highest quality and reliability. If an interface is not fitted when it is required, it can cause problems and damage to your vehicles electrical system.

Q: When is the soonest I can book a fitting in?
A: As we get the towbars built to order we need about 2 days, if you need it faster, give us a call to see if we have a unit for your car in stock.

Q: What size towball does it come with?
A: Our towbars come standard with a 17/8 towball, however we can fit a 50mm ball instead for no extra charge. We also sell interchangeable towballs if you have 2 or more trailers with different couplings.

Q: How do we pay?
A: We have EFTPOS on board and accept Visa, Mastercard as well as cash and cheques.

Q: My car is in an underground or public car park, can you fit the towbar there?
A: Of course we can, we will do whatever is easiest for you.

Q: Can I use the towbar for a bike rack?
A: You sure can, in fact if you are only going to use it for bikes you could choose the "fitted without wiring” option.

Q: Why do some towbars cost more than others?
A: Some cars require a wiring interface to prevent damage to the cars computer systems, also some heavy duty towbars cost more as they have more mounting points and therefore take longer to build and fit. Towbars for some vehicles are only available as a quick release detachable unit, which increases the cost.